Aol password recovery help

Saturday, 10 August 2013

IMPORTANT: AOL Screen Name is now known as AOL Username. You may still see Screen Name at some places as we are in the process of changing it across AOL. Please bear with us during this transition.

Forgot your password? No worries! If you've forgotten the password for your AOL Mail account, follow the steps below to reset your account with a new password.

To reset your password:

1. Visit My Account.

2. On the Sign In screen, under the Password box, click the Forgot Password? link.

3. Enter your AOL Username or email address in the Username or Email field.

4. In the second field, enter the words or characters you see displayed in the image and then click Next.

Note: If you don't see the image clearly, you can click the refresh button to display a new set of words or characters. If that doesn't help, you can also click the volume button to have the words read aloud.

5. Next, we'll need to verify that this account belongs to you. Under Verify this is your account, select a confirmation option. For more information, select an option below:

Text My Mobile (if your number is not registered, this option is not listed)
Alternate Email Address
Account Security Question

Note: In some cases you may be asked to choose an additional option. If you need further assistance, please call us at 1-800-797-0244.

Text My Mobile

If your cell phone is registered with AOL, you can select Text My Mobile. After clicking this option, enter your phone number and click Send. You'll receive a confirmation code on your mobile device.

Enter the confirmation code we text you and click Submit.

Alternate Email Address

If you choose to verify your alternate email address, click Next. An email will be sent to this alternate email account. Click the Yes, I would like to reset my password link in the email to reset your password. The link will expire in 72 hours.

Note: The Help pop-up window shown below is present only when the Username is a paid AOL account.

Account Security Question

Note: If you have forgotten your account security question, refer to I forgot the answer to my AOL Account Security Question.

If you choose to answer your Account Security Question, enter the answer to the question in the text box and select either one of the options for your second set of verification details.

You'll have any two of the following three options on your screen:

if you click Account Holder, then enter your first name and second name in the boxes provided, OR
if you select Personal Details, then enter your date of birth and your zip code in the boxes provided, OR
if you select Alternate Email, then enter your alternate email address in the provided box

Click Next.

Note: You have six attempts to enter the correct details for this option. If your sixth attempt fails, your account is locked for 24 hours.

6. You can now reset your password (Yes!). Reset your password by typing a new password in the New Password box, and then re-typing your new password in the Retype New Password box. Your password is case-sensitive and must be 6 to 16 characters long. For additional help in creating a strong password, please see Tips to create a secure password.

7. Click Next.

8. Congratulations! Your password has been reset. Click Done to sign in with your new password.

Note: If another window pops up asking for your name, age, etc., don't be alarmed! If it's been a while since you last updated your account profile, we may take this opportunity to ask you to fill out any information we currently don't have on file.

For additional password help and information, please refer to our Password Help product page. You may also contact Member Services at 1-800-797-0244 or visit AOL Mail Help.

Aol Account Hacked

1. Go to password.aol.com immediately and change your password. Use a mix of upper & lowercase letters, numbers, and special characters in your new password. Make it impossible for others to guess. A great trick for strong passwords is using the initial letter of each word in a phrase that you remember easily. Substitute numbers & symbols where you can. To be or not to be = TBoN2B, for example. If the password that was hacked is one you use on other sites and services, change those passwords immediately as well.
2. Sign into myaccount.aol.com, and under "Username Options" click Change Account Security Question. Select a new question, and enter the new answer.
The answer to your Account Security Question can contain numbers (no special characters). Mix in numbers to strengthen your protection. Record this answer in a safe place so you can retrieve it later if needed.
If you're unable to change your password, in the U.S., call 1-800-797-0244 for further instructions.

If you think your account has been compromised, you should:

Visit password.aol.com and change your password immediately. Please see Creating secure passwords for our most up-to-date recommendations for making the a strong password.
IMPORTANT: New passwords should be at least six characters long and include at least one number, letter (combination of upper and lower cases) and special character ($, *, &, !, etc.). Make sure your new password is different from any other passwords you have used. Also, if you used the same password for other online accounts such as social media and financial services, change those passwords as well. We strongly advise you use different passwords for different social media accounts.
Make sure you have antivirus software installed and updated. Run scans frequently to make sure your computer is free of all malware. (If you have not installed any antivirus software, visit AOL Internet Security Central to find the latest McAfee software provided by AOL).
Change your Account Security Question by following the steps in our help article Change or Reset my ASQ.
Review any Away Messages tied to your account to ensure no one has inserted spam or other inappropriate content. Please see Set up an away message in AOL Mail for more information.
Check your Display Name (the name people see when you send them mail) to make sure it doesn't contain the letters "AOL", "A.O.L." or "Aol". Spammers sometimes change an account's Display Name and that can cause you to see an error message when trying to send mail.
Review any signatures you use for AOL Mail, message board posts, or comments. Again, this is to ensure no one added spam or other inappropriate content. Please see How do I create or modify email signature in AOL Mail for additional information.

If you can't sign on with your current passwordâ€¦

If your AOL account appears to be tied to suspicious activity, we'll place a temporary hold on the account. If this happens, you'll be able to access your account again by changing your password. If you're not sure how to do so, please see How do I change my password?

To help keep your account safe, we recommend that you:

Please visit AOL's Account Security site at security.mail.aol.com for some great tips on keeping your account secure and identifying warning signs.
Protect your account with comprehensive online security. You can download software to help protect your computer from viruses, spyware, hackers and even identity theft. For more information regarding safety and security for your PC, please visit AOL Internet Security Central.
Keep tabs on your account. Periodically check all AOL Usernames on your account by going to myaccount.aol.com. If you see a Username you don't recognize, select it and click Delete. If you're missing a Username that you formerly had under your account, you can restore it by clicking Restore a Recently Deleted Username from the main Usernames menu. Check each Username's profile to make sure it hasn't been changed.
Recognize AOL Certified emails. Any email you receive from AOL will be labeled as â€œCertified,â€ which means it's marked with a unique blue-ribbon envelope icon. This icon is visible from your inbox view before you open the email to help you identify authentic AOL messages.

Aol customer service

AOL Customer Services

If you have an eligible Service plan, then you can contact AOL customer service 24 hours a day and 7 days a week. If you're having issues with your password and need assistance, you can call 1-800-797-0244.

Online Help

Check out AOL Help for:

Using AOL Mail or AIM
Using the AOL Desktop Software
Updating account settings
Getting connected to AOL
Troubleshooting technical issues
Understanding error messages and online safety issues.

AOL Broadband

Internet access by TPH Services SÃ rl (or TalkTalk Telecom Limited (trading as AOL Broadband) if you are (a) a new member joining after 01 December 2009 (b) an existing member upgrading your tariff after 01 December 2009 or (c) an existing member on 01 January 2010). See the foot of the page for details of the registered office address of TPH Services SÃ rl and TalkTalk Telecom Limited (trading as AOL Broadband).

AOL Broadband Member Services

AOL Broadband Member Services can be contacted between 8am and midnight, seven days a week, in the following ways:

General enquiries (including technical support and billing): by telephone on 0844 499 5555*
Broadband enquiries: by telephone on 0844 499 5555*
Membership cancellations: by telephone on 0844 499 5555*
All telephone enquiries from outside the UK: Please dial +44 844 499 5555
Complaints: AOL Broadband Customer Complaint Code
You can also contact us online to receive support via email.

For enquiries related to McAfee, Computer Checkup and System Mechanic, please see below for contact details.

Help with AOL Mail

If you are experincing issues with AOL Mail, please call us on 0808-234-9279 between 8AM to midnight GMT Monday-Sunday. (Calls to this number are free from a UK landline, calls from a mobile may be charged and will vary in cost, depending on your mobile phone provider). You can also get in contact with us via our feedback form.

Help with McAfee, System Mechanic and AOL Computer Checkup

For Help with purchasing or cancelling the above products please call our AOL Premium Services line on 0808-234-9279 between 8AM to midnight GMT Monday-Sunday. (Calls to this number are free from a UK landline, calls from a mobile may be charged and will vary in cost, depending on your mobile phone provider).

Use the Help channel

If you are an AOL Broadband Member you can search through our extensive online help resources to find the information you seek.

Help lines

* Calls to the Member Services 0844 helpline are free of charge when made from an AOL Talk line. Call charges from other providers will vary and calls from mobiles will cost substantially more.

The AOL Broadband products

For information on our products and pricing, and to sign up to your chosen product, visit our product information area.

Thursday, 8 August 2013