Aol customer service

AOL Customer Services

If you have an eligible Service plan, then you can contact AOL customer service 24 hours a day and 7 days a week. If you're having issues with your password and need assistance, you can call 1-800-797-0244.

Online Help

Check out AOL Help for:

• Using AOL Mail or AIM
• Using the AOL Desktop Software
• Updating account settings
• Getting connected to AOL
• Troubleshooting technical issues
• Understanding error messages and online safety issues.

AOL Broadband

Internet access by TPH Services Sàrl (or TalkTalk Telecom Limited (trading as AOL Broadband) if you are (a) a new member joining after 01 December 2009 (b) an existing member upgrading your tariff after 01 December 2009 or (c) an existing member on 01 January 2010). See the foot of the page for details of the registered office address of TPH Services Sàrl and TalkTalk Telecom Limited (trading as AOL Broadband).

AOL Broadband Member Services

AOL Broadband Member Services can be contacted between 8am and midnight, seven days a week, in the following ways:

• General enquiries (including technical support and billing): by telephone on 0844 499 5555*
• Broadband enquiries: by telephone on 0844 499 5555*
• Membership cancellations: by telephone on 0844 499 5555*
• All telephone enquiries from outside the UK: Please dial +44 844 499 5555
• Complaints: AOL Broadband Customer Complaint Code
• You can also contact us online to receive support via email.

For enquiries related to McAfee, Computer Checkup and System Mechanic, please see below for contact details.

Help with AOL Mail

If you are experincing issues with AOL Mail, please call us on 0808-234-9279 between 8AM to midnight GMT Monday-Sunday. (Calls to this number are free from a UK landline, calls from a mobile may be charged and will vary in cost, depending on your mobile phone provider). You can also get in contact with us via our feedback form.

Help with McAfee, System Mechanic and AOL Computer Checkup

For Help with purchasing or cancelling the above products please call our AOL Premium Services line on 0808-234-9279 between 8AM to midnight GMT Monday-Sunday. (Calls to this number are free from a UK landline, calls from a mobile may be charged and will vary in cost, depending on your mobile phone provider).

Use the Help channel

If you are an AOL Broadband Member you can search through our extensive online help resources to find the information you seek.

Help lines

* Calls to the Member Services 0844 helpline are free of charge when made from an AOL Talk line. Call charges from other providers will vary and calls from mobiles will cost substantially more.

The AOL Broadband products

For information on our products and pricing, and to sign up to your chosen product, visit our product information area.